The User Grid

The user grid lists all Totalview users.

Detailed information for the selected user is displayed at the bottom of the screen. Detailed information includes current presence, appointments and contact info.

The user grid listing can be changed for each user’s individual needs by changing the sorting, hide columns etc.

The current state is shown as colored bars as well as the telephony state is shown in front of the current state.

Icon

Description
../../../_images/allerting-call.jpg

There is an alerting call on the device
../../../_images/connection-to-phone-is-lost.jpg

Connection to phone is lost
../../../_images/dnd.jpg

Do not disturb (DND) is activated
../../../_images/device-busy.jpg

The device is busy
../../../_images/device-busy-and-queue.jpg

The device is busy and there is one queued call. Shows the number of queued calls.
../../../_images/not-monitored.jpg

The device is not monitored. This icon can be hidden in general settings.

Integration with Micosoft Teams is also shown in the user grid.

Icon

Description
../../../_images/Available24.png

Available
../../../_images/Away24.png

Away
../../../_images/Busy24.png

Busy
../../../_images/DND24.png

Do not disturb
../../../_images/Offline24.png

Offline
../../../_images/Unknown24.png

Unknown

Custom made fields make it easy to categorize employees. These categories can be used to filter the list of employees. Filters are listed on the right side of the client.

../../../_images/02-client-with-call-groups-and-teams-presence-1.png

More detailed information about the different components of the user grid can be found in the following sections: